Billing and Shipping
Forms of Payment- CMOGames.com accepts VISA, Mastercard, American Express, Discover and Paypal.
Billing Policy Change - Orders are charged when placed. This includes preorder items that may not ship right away. In the event your order cannot be shipped within 2 business days, you will be contacted with information and options. It is important to note that if your order contains items which are pre orders or special orders we will hold the order until its complete.
Paypal orders- Orders using Paypal are charged imediately upon hitting the "submit order" button in our shopping cart. This includes order containing pre order or special order items which are held until the order is complete. If any expected delay occurs you will be notified
Returns/Refunds- You may return any sealed product in original resalable condition within 7 days for a full refund less any shipping charges paid. You must also pay the shipping cost to return the item to us. You must email us with reason for return for authorization prior to sending anything back. After 7 days returned items will incur a 25% restocking fee. After 30 days, no returns are accepted.
USA and International- We ship to the USA and the following countries: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Japan, Netherlands, New Zealand, Northern Ireland, Norway, Philippines, Poland, Portugal, Puerto Rico, Scotland, Spain, Sweden, Taiwan and Wales.
Free Shipping in the US48 on orders over $50 via a carrier of our choice. If you require a specific carrier you should select and pay for that specific service at check out.
We are not able to ship Games Workshop products outside of the USA
UPS ground- UPS ground with tracking and insurance for the full value of the order. Rate is calculated during checkout based on weight of the order.
Upgraded Shipping- Other options will be presented during the checkout process, such as 3 day select, 2 day air or overnight service. The rates for these options will be calculated based on a combination of the weight of the order and your distance from our location(Indiana). Please note using these options only upgrades the actual transit time of of your order.
International shipping: You will be presented with appropriate shipping options based on your location. We use the postal system for all international orders.
Same Day Shipping- Our cut off for orders to recieve same day shipping is 12:00pm (noon) eastern time. Orders placed after that time may still go out the same day if possible, but may be delayed until the following day.
Out of stock/Back orders- While we strive to not be out of stock on any item we list, it is possible that you will order a product we are actually out of. If this happens our policy is to hold the order until it is complete. This delay should never be more than a day or 2, as we receive multiple shipments, several times a week. If for some reason, we cannot complete your order in a day or two, we will contact you with options.
Mis-packs/mistakes/wrong items- We take great care to ensure all orders are complete and correct, however we are gamers, and may make some mistakes. Have confidence that should an error be made we will correct it ASAP and at our expense. All errors must be be reported within 48 hours of receiving your order.
Lost/Damaged packages-We insure each and every order for the full amount of the products inside. Should UPS lose or damage the contents of your package we are covered. There may be some hoops to jump through, but we can generally ship replacements right away while we wait for the claim. (ie we dont make you wait 6 weeks for UPS to process the claim).
Contact Us!- IF you have any questions or concerns please just give us a call. 1-877-40chaos We are open from 12pm (noon) until at least 10pm, usually midnight, every day and we actually answer the phone when it rings. You may also email us at firstname.lastname@example.org